1. INTRODUCTION

Lily Folad Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.lilyfolad.com) or use our services.

Company Details:

• Company Name: Lily Folad Limited
• Registration Number: RC 86394
• Registered Office: Plot 1, Block D, Bolajoko Estate, Akobo, Ibadan, Oyo State, Nigeria
• Contact Email: info@lilyfolad.com
• Phone: +234 0913 500 0964

Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

 

2. INFORMATION WE COLLECT

 

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via email, phone, or contact form
• Subscribe to our newsletter or marketing communications
• Apply for employment
• Enter into a service contract with us

This information may include:

• Full name
• Company name and position
• Email address
• Phone number
• Physical address
• Property type and location
• Service requirements
• Any other information you choose to provide

 

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit
• Click-stream data

 

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide relevant content and advertisements

You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

• Essential Cookies: Necessary for website operation
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

 

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

 

3.1 Service Delivery

• Process and respond to your inquiries and quote requests
• Provide facility management and industrial services
• Communicate about your projects and service agreements
• Schedule appointments and site visits
• Invoice and process payments

 

3.2 Business Operations

• Maintain and improve our website
• Analyze website usage and user behavior
• Develop new services and features
• Conduct market research and analysis
• Maintain business records and compliance

 

3.3 Communication

• Send service updates and project notifications
• Provide customer support
• Send marketing communications (with your consent)
• Respond to your questions and requests
• Send important notices about our services or policies

 

3.4 Legal and Safety

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud and security threats
• Resolve disputes
• Enforce our terms and conditions

 

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

 

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communications
• Payment processing
• Analytics and reporting
• Marketing services
• Insurance providers (Sanlam Allianz)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

 

4.2 Business Partners

We may share information with our business partners, including:

• Facility management companies we work with (e.g., Broll Property Services, CBRE Excelerate)
• Equipment suppliers (e.g., OSLER)
• Subcontractors providing specialized services

 

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Protection of our legal rights
• Investigation of fraud or security issues
• Compliance with regulatory requirements (EHOROCON, LASEPA, AMARC)

 

4.4 Business Transfers

If Lily Folad Limited undergoes a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

 

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Secure servers and encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure physical and electronic storage

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention periods:

• Quote requests: 2 years from last contact
• Active clients: Duration of service agreement plus 7 years (for legal and tax purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)
• Employment applications: 1 year from application date

After the retention period expires, we will securely delete or anonymize your information.

 

7. YOUR RIGHTS AND CHOICES

Under Nigerian law and data protection principles, you have the following rights:

 

7.1 Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request a copy of your data in a portable format

 

7.2 Deletion

You may request deletion of your personal information, subject to:

• Legal obligations to retain certain data
• Legitimate business purposes
• Active service agreements

 

7.3 Marketing Communications

You have the right to:

• Opt out of marketing emails (via unsubscribe link)
• Update your communication preferences
• Withdraw consent for marketing communications

 

7.4 Cookies

You can:

• Manage cookie preferences through your browser settings
• Opt out of third-party analytics (e.g., Google Analytics opt-out)

To exercise your rights, contact us at:

• Email: info@lilyfolad.com
• Phone: +234 0913 500 0964

We will respond to your request within 30 days.

 

8. CHILDREN’S PRIVACY

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete it.

 

9. INTERNATIONAL DATA TRANSFERS

Lily Folad Limited operates primarily in Nigeria. However, some of our service providers (e.g., website hosting, analytics) may be located outside Nigeria. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

 

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites (e.g., client websites, social media platforms). We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Legal requirements
• Technology and security measures
• Services we offer

When we make changes:

• We will update the “Last Updated” date at the top of this policy
• For significant changes, we will notify you via email or prominent website notice
• Your continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

 

12. NIGERIA DATA PROTECTION REGULATION (NDPR) COMPLIANCE

Lily Folad Limited complies with the Nigeria Data Protection Regulation (NDPR) 2019 issued by the National Information Technology Development Agency (NITDA).

Our NDPR commitments:

• Lawful and transparent data processing
• Purpose limitation and data minimization
• Accuracy and storage limitation
• Security and confidentiality
• Accountability and governance

Data Protection Officer (DPO):
For questions about data protection, contact our Data Protection Officer:

• Email: info@lilyfolad.com
• Phone: +234 0913 500 0964

 

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lily Folad Limited

Head Office:
Plot 1, Block D, Bolajoko Estate
Akobo, Ibadan, Oyo State, Nigeria

Lagos Office:
[Lekki Address – to be provided]
Lagos, Nigeria

Email: info@lilyfolad.com
Phone: +234 0913 500 0964
Website: www.lilyfolad.com

Data Protection Inquiries: info@lilyfolad.com

 

14. COMPLAINTS

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with:

National Information Technology Development Agency (NITDA)
NDPR Compliance:
Email: dpo@nitda.gov.ng
Website: www.nitda.gov.ng

End of Privacy Policy

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.