1. INTRODUCTION AND ACCEPTANCE

Welcome to Lily Folad Limited. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Lily Folad Limited (“Company,” “we,” “us,” or “our”) governing your use of our website (www.lilyfolad.com) and services.

 

Company Information:

• Legal Name: Lily Folad Limited
• Registration Number: RC 86394 (Incorporated July 1986)
• Registered Office: Plot 1, Block D, Bolajoko Estate, Akobo, Ibadan, Oyo State, Nigeria
• Contact: info@lilyfolad.com | +234 0913 500 0964

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

 

2. DEFINITIONS

• “Services” means all facility management, industrial solutions, height access services, EPC contracting, and related services provided by Lily Folad Limited.
• “Website” means www.lilyfolad.com and all associated subdomains.
• “Client” means any individual or entity that requests a quote, enters into a service agreement, or uses our website.
• “Agreement” or “Service Agreement”** means the specific contract executed between the Client and Lily Folad Limited for the provision of Services.
• “Site” means the physical location where Services are to be performed.
•  

3. SERVICES PROVIDED

Lily Folad Limited provides the following services:

 

3.1 Facility Management

• Integrated cleaning services (exterior façade cleaning, pressure washing, site cleaning)
• Janitorial services
• Landscaping and horticultural services
• Pre and post-construction cleaning

 

3.2 Industrial Solutions

• Engineering, Procurement, and Construction (EPC) contracting
• Marine and oil/gas industrial cleaning
• Tank farm and terminal maintenance
• Oil spill and diesel remediation
• Chemical decontamination
• Construction cleaning
• Pest control (licensed by AMARC)
• Industrial maintenance

 

3.3 Height Access Solutions

• Equipment rental (scaffolding, aerial work platforms)
• Rope access services (IRATA-certified)
• Scaffolding design, installation, and dismantling

All Services are subject to the specific terms outlined in individual Service Agreements.

 

4. WEBSITE USE

 

4.1 Permitted Use

You may use our website for lawful purposes only, including:

• Requesting information about our services
• Submitting quote requests
• Contacting our team
• Viewing our portfolio and client information

4.2 Prohibited Use

You may not:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, harvest, or collect data from the website
• Impersonate Lily Folad Limited or our employees
• Interfere with the proper functioning of the website
• Use automated systems (bots, scrapers) without permission
• Post or transmit offensive, defamatory, or inappropriate content

 

4.3 Intellectual Property

All content on our website, including but not limited to:

• Text, graphics, logos, images
• Design elements and layout
• Trademarks and branding
• Photography and case studies
• Software and code

is the property of Lily Folad Limited or our licensors and is protected by Nigerian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Our trademarks:

• “Lily Folad Limited”
• “Lily Folad”
• Company logo and branding elements
• Taglines and marketing materials

 

5. QUOTE REQUESTS AND SERVICE AGREEMENTS

 

5.1 Quote Process

When you submit a quote request via our website or contact form:

1. We will review your requirements within 4 business hours
2. A senior consultant will contact you within 24 hours
3. You will receive a detailed proposal within 48 hours (for standard requests)
4. Complex projects may require site visits and additional assessment time

Quote requests are not binding. A quote becomes a binding agreement only when:

• Both parties sign a formal Service Agreement
• Payment terms are agreed upon
• Project scope is clearly defined

 

5.2 Service Agreements

All Services are governed by individual Service Agreements that specify:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Insurance and liability coverage
• Health and safety protocols (QHSE)
• Termination conditions

Service Agreement Options:

Ad-Hoc/One-Off Services:

• Payment: 80% advance, 20% upon completion
• Suitable for single projects

Retainer Agreements:

• Regular cleaning and maintenance services
• Quarterly lump sum payment (reduced rates)
• Priority access to services
• 24/7 dedicated support
• Free facility inspections

 

5.3 Changes to Service Scope

Any changes to the agreed scope of work must be:

• Requested in writing
• Approved by both parties
• Documented in a formal change order
• Subject to revised pricing and timeline

 

6. PRICING AND PAYMENT

 

6.1 Pricing

All prices are quoted in Nigerian Naira (NGN) unless otherwise specified. Prices are subject to:

• Scope of work
• Project duration and complexity
• Materials and equipment required
• Site location and accessibility
• Prevailing market rates

Prices do not include:

• Value Added Tax (VAT) unless stated
• Special permits or licenses (if required)
• Unforeseen site conditions

 

6.2 Payment Terms

Payment terms are specified in each Service Agreement. Standard terms:

Ad-Hoc Projects:

• 80% payable upon signing the agreement
• 20% payable upon project completion

Retainer Clients:

• Quarterly advance payment
• Net 30 days from invoice date

EPC Projects:

• Payment milestones as specified in the agreement
• Typically: 60% deposit, 30% at midpoint, 10% upon completion

 

6.3 Late Payment

Invoices not paid by the due date are subject to:

• Late payment fee of 2% per month (or maximum allowed by law)
• Suspension of services until payment is received
• Legal action to recover outstanding amounts
• Recovery of legal fees and collection costs

 

6.4 Taxes

Client is responsible for all applicable taxes, including but not limited to VAT, withholding tax, and any other government levies.

 

7. CLIENT OBLIGATIONS

 

7.1 Access and Cooperation

Client agrees to:

• Provide safe access to the Site
• Supply accurate information about site conditions
• Obtain necessary permits and approvals
• Notify us of hazardous materials or conditions
• Cooperate with our team and provide timely decisions
• Designate a primary point of contact

 

7.2 Site Safety

Client is responsible for:

• Ensuring the Site is safe for our personnel
• Disclosing known hazards (asbestos, chemical contamination, structural issues)
• Providing adequate power, water, and facilities
• Securing the Site during non-working hours
• Notifying building occupants of scheduled work

 

7.3 Payment Obligations

Client agrees to:

• Make timely payments per the Service Agreement
• Pay invoices within specified timeframes
• Notify us promptly of any billing disputes
• Maintain valid payment information

 

8. OUR COMMITMENTS

 

8.1 Professional Standards

Lily Folad Limited commits to:

• Delivering services with professional skill and care
• Adhering to industry best practices (PMI project management standards)
• Complying with all applicable laws and regulations
• Maintaining comprehensive insurance coverage (Sanlam Allianz)
• Following rigorous QHSE (Quality, Health, Safety, Environment) protocols

 

8.2 Regulatory Compliance

We maintain compliance with:

• Environmental Health Officers Registration Council of Nigeria (EHOROCON)
• Lagos State Environmental Protection Agency (LASEPA)
• Abatement of Mosquitoes and Rodent Control (AMARC) for pest control services
• All relevant building and safety codes

8.3 Insurance Coverage

All projects are covered by comprehensive insurance through Sanlam Allianz, including:

• Contractors All Risk Insurance
• Public Liability Insurance
• Employers Liability Insurance

Insurance certificates available upon request.

 

9. LIABILITY AND INDEMNIFICATION

 

9.1 Our Liability

Lily Folad Limited’s liability is limited to:

• Direct damages arising from our negligence or breach of contract
• Maximum liability shall not exceed the total fees paid under the Service Agreement
• Insurance coverage limits as specified in our policies

We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Delays caused by factors beyond our reasonable control (force majeure)
• Pre-existing site conditions not disclosed by Client
• Damage caused by the Client’s negligence or third parties

 

9.2 Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, storms)
• Government actions or regulations
• Labor disputes or strikes
• Pandemics or public health emergencies
• War, terrorism, or civil unrest
• Utility failures or supply chain disruptions

In such events, we will notify Client promptly and make reasonable efforts to resume performance.

 

9.3 Client Indemnification

Client agrees to indemnify and hold harmless Lily Folad Limited, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Client’s breach of these Terms or the Service Agreement
• Inaccurate information provided by the Client
• Client’s negligence or willful misconduct
• Pre-existing site conditions were not disclosed to us
• Third-party claims related to Client’s property or operations

 

10. HEALTH, SAFETY, AND ENVIRONMENT (QHSE)

 

10.1 Safety First Policy

Lily Folad Limited operates under a strict “Safety First” policy. We commit to:

• Zero tolerance for unsafe practices
• Comprehensive risk assessments before all projects
• Mandatory use of Personal Protective Equipment (PPE)
• Regular safety training and certification for all personnel
• Incident reporting and investigation protocols

Safety Record:
40 years of operations with zero major safety incidents.

 

10.2 Site Safety Protocols

On all project sites, we:

• Conduct pre-start safety briefings
• Implement site-specific safety plans
• Maintain safety signage and barriers
• Monitor compliance with safety procedures
• Respond immediately to safety concerns

 

10.3 Environmental Responsibility

We are committed to:

• Minimizing environmental impact
• Proper disposal of waste materials
• Compliance with environmental regulations (LASEPA)
• Use of eco-friendly cleaning products where possible
• Spill prevention and remediation protocols

 

10.4 Client Safety Cooperation

Client agrees to:

• Comply with our safety requirements
• Not interfere with safety protocols
• Report safety hazards immediately
• Prohibit unauthorized personnel from entering work areas
• Allow us to stop work if safety is compromised

 

11. CONFIDENTIALITY

 

11.1 Mutual Confidentiality

Both parties agree to:

• Keep all proprietary and sensitive information confidential
• Use confidential information only for the purpose of the Service Agreement
• Protect confidential information with reasonable security measures
• Do not disclose confidential information to third parties without consent

Confidential information includes:

• Pricing and commercial terms
• Technical specifications and methods
• Business strategies and plans
• Client lists and contacts
• Proprietary processes and formulas

 

11.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available
• Was known prior to disclosure
• Is independently developed
• Is required to be disclosed by law

 

11.3 Portfolio and Marketing Use

Unless otherwise agreed in writing, Lily Folad Limited may:

• Include completed projects in our portfolio
• Use the client’s name and logo in client lists
• Photograph completed work for marketing purposes
• Publish non-confidential project details in case studies

The client may request to be excluded from public-facing materials.

 

12. TERMINATION

 

12.1 Termination by Client

Client may terminate a Service Agreement:

• For convenience: 30 days’ written notice required
• For cause: Immediate upon material breach by Lily Folad Limited

Termination for convenience:

• Client pays for all work completed to date
• Client pays for materials ordered or committed
• Client pays applicable termination fees (as specified in the Service Agreement)

 

12.2 Termination by Lily Folad Limited

We may terminate a Service Agreement:

• For non-payment: 14 days after the payment due date
• For cause: Immediate upon Client’s material breach
• For safety: Immediate if site conditions pose unacceptable risk

Material breach includes:

• Non-payment of invoices
• Denial of site access
• Failure to cooperate with safety protocols
• Provision of false or misleading information

 

12.3 Effects of Termination

Upon termination:

• All outstanding invoices become immediately due
• Client must pay for work completed and materials ordered
• We will return the client’s property and materials
• Confidentiality obligations continue
• Warranties and indemnifications survive termination

 

13. DISPUTE RESOLUTION

 

13.1 Good Faith Negotiations

In the event of a dispute, both parties agree to:

1. Notify the other party in writing
2. Meet within 14 days to discuss the resolution
3. Negotiate in good faith for 30 days before escalating

 

13.2 Mediation

If negotiations fail, disputes will be submitted to mediation:

• Conducted in Lagos, Nigeria
• Mediator selected by mutual agreement
• Mediation costs are shared equally
• Mediation must conclude within 60 days

 

13.3 Arbitration

If mediation fails, disputes will be resolved by arbitration:

• Conducted under the Arbitration and Conciliation Act of Nigeria
• One arbitrator selected by mutual agreement
• Arbitration to be held in Lagos, Nigeria
• The arbitrator’s decision is final and binding
• Costs allocated by the arbitrator

 

13.4 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State shall have exclusive jurisdiction over any matters not resolved through arbitration.

 

14. WARRANTIES AND DISCLAIMERS

14.1 Service Warranty

We warrant that:

• Services will be performed with professional skill and care
• Work will comply with specifications in the Service Agreement
• Personnel are qualified and properly trained
• Materials used will be of acceptable quality

Warranty Period:

• Workmanship: 12 months from project completion
• Materials: As per the manufacturer’s warranty
• Equipment: As per OSLER warranty terms

 

14.2 Warranty Exclusions

Warranties do not cover:

• Damage caused by the Client or third parties
• Normal wear and tear
• Failure to follow maintenance recommendations
• Acts of God or force majeure events
• Modifications made by others

 

14.3 Website Disclaimer

Our website is provided “as is” without warranties of any kind, including:

• Accuracy or completeness of information
• Uninterrupted or error-free operation
• Suitability for a particular purpose
• Absence of viruses or harmful components

Information on our website is for general informational purposes only and does not constitute professional advice. Always consult with our team for specific recommendations.

 

15. DATA PROTECTION AND PRIVACY

Your use of our website and services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection and use of personal information as described in our Privacy Policy.

We comply with the Nigeria Data Protection Regulation (NDPR) 2019.

For privacy-related inquiries, contact: info@lilyfolad.com

 

16. AMENDMENTS

We reserve the right to modify these Terms at any time. Changes will be effective upon:

• Posting the updated Terms on our website
• Updating the “Last Updated” date
• For significant changes: email notification to active clients

Your continued use of our website or services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

 

17. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

 

18. WAIVER

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Lily Folad Limited.

 

19. ENTIRE AGREEMENT

These Terms, together with any Service Agreement and our Privacy Policy, constitute the entire agreement between you and Lily Folad Limited regarding the use of our website and services, superseding any prior agreements or understandings.

 

20. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity or in connection with a merger, acquisition, or sale of assets.

 

21. NOTICES

All notices under these Terms must be in writing and sent to:

Lily Folad Limited

Head Office:
Plot 1, Block D, Bolajoko Estate
Akobo, Ibadan, Oyo State, Nigeria

Lagos Office:
[Lekki Address – to be provided]
Lagos, Nigeria

Email: info@lilyfolad.com
Phone: +234 0913 500 0964

Notices are deemed received:

• Email: Upon confirmation of delivery
• Mail: 3 business days after posting
• Hand delivery: Upon receipt

 

22. CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

General Inquiries:
Email: info@lilyfolad.com
Phone: +234 0913 500 0964

Legal Department:
Email: legal@lilyfolad.com

Service Inquiries:
Email: moyo@lilyfolad.com

 

23. ACKNOWLEDGMENT

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

End of Terms of Service

Lily Folad Limited | RC 86394 | Established 1986
These Terms are governed by the laws of the Federal Republic of Nigeria.